Comparison table of OVHcloud support levels

Compare support levels

OVHcloud offers all of its technical know-how through support services, so that we can help you fulfil your ambitions and ensure that your projects succeed.

This page features a comparison table of our various support levels. You can use it to identify the main features of these levels, from the most basic to the most comprehensive versions.

OVHcloud support levels

 

 

  Support Standard OVH Premium Business Entreprise
 

Standard

(Coming soon)

Premium

(Coming soon)

Business

Enterprise

  Included Contact us Contact us Contact us
Monitoring

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Online help centre

Proactive communication in the event of an incident (Service Status)

Online support: guides, FAQ, OVH Community

Proactive communication in the event of an incident (Service Status)

Online support: guides, FAQ, OVH Community

Proactive communication in the event of an incident (Service Status)

Online support: guides, FAQ, OVH Community

Proactive communication in the event of an incident (Service Status)

Online support: guides, FAQ, OVH Community

Customer service

telephone, email, (live chat - coming soon)

Incident management during working hours

Initial response time to emails: 8 hours

Incident management during working hours

Initial response time to emails: 2 hours

Support with using and configuring OVHcloud solutions

24/7 incident management

Initial response time to emails: 30 minutes

Support with using and configuring OVHcloud solutions

24/7 incident management

Initial response time to emails: 15 minutes

Support with using and configuring OVHcloud solutions

Custom services    

Custom onboarding

Custom annual review and continuous improvement plan

 

Custom onboarding

Custom annual review and continuous improvement plan

Dedicated Technical Account Manager

OVH roadmap access and workshops dedicated to technical solutions 

Access to Solutions Architects and Technical Engineers