Self-service support: knowledge bases, FAQs and forums
We automatically assign the Standard support level for all of our solutions. This level is mainly for autonomous customers, who use services for non-critical applications.
Standard support is included for free with each OVHcloud solution. This includes access to a full support centre, where you can browse guides, tutorials and FAQs. The OVH Community is also available to answer your questions.
Different methods of communication
Our Support team is available when there is an incident,or for administrative questions (procedures and billing for example).
You can contact them directly:
- via the telephone
- via an email from the OVH Control Panel or the support tab
- Live Chat (coming soon)
Support centre available
We want to communicate all the necessary information, so that you can use your services autonomously. In our support centre, you will find all of our documentation, plus our FAQ.
We are also making every effort to enhance our resources over time. You are also invited to evaluate each technical guide. Your feedback is valuable, and it helps us to improve our documentation further.
We are committed to offering you the best possible customer service. If your services are affected by an incident, we will deal with your requests as a matter of urgency.
We also have a Status page. This details maintenance and ongoing incidents.
Constant monitoring and interventions, 24/7
OVHcloud infrastructures are monitored constantly. Anytime we detect a hardware malfunction, our datacentre teams intervene automatically.
They will replace any defective elements. We only ever intervene with hard disks, which contain your data, if we have agreed this with you.
OVHcloud has provided a dedicated place for customers to communicate: OVH Community. You can ask questions, or just talk to other users.
These resources are always available at any time, without restriction.
We put everything in place, so that you can get started as easily as possible. In certain situations, you will have an appointment with one of our advisers once your service has been delivered.
This is an opportunity to chat about whatever subject you need to: technical advice, security, the OVH Control Panel, and so on.