Our team handles incidents via telephone, email (ticket) and live chat. From the Premium level upwards, you can also get on-demand support as you get started with your services.
Our customer support teams are available for incident management, either during working hours (Standard and Premium level) or 24/7 (Business and Enterprise level). We also prioritise requests according to the level of support the customer has subscribed to. Our goal is to provide you with a first response within 15 minutes to 8 business hours.
Contact our experts
For production environments, we recommend signing up to the Business or Enterprise level of support in order to get a proactive, targeted service, pre-sales engineers and experts (on request, plus pricing). In addition to service objectives and support technicians, Account Managers, appointed Technical Account Managers (Enterprise support only) and Solutions Architects are on hand to help you meet the technical challenges you face on a daily basis.
OVHcloud support levels
Continuous monitoring of OVHcloud infrastructures
OVHcloud infrastructures are monitored 24/7. If we detect any hardware malfunctions, our datacentre teams will intervene automatically.
Free support resources
The Help Centre directs you to our support options — so whether you want to check the status of OVHcloud services, access APIs, share your technical questions, or chat with members of the OVHcloud community, you can find what you need.
Communities to support you
Your questions answered
Which languages can I use to chat to the Support Team?
You can communicate with our teams in English and French 24/7. Our teams are international, and in some cases you can chat to someone who speaks other languages.
Is the support level linked to my account, or my services?
Support is linked to your account, and applies to all of your services. Please contact us for more details.
How do I find out the support level for my account?
You can view your support level in the OVHcloud Control Panel.
How do I create a support ticket?
You can track and create a support ticket via the OVHcloud Control Panel. Click here to create a new ticket from the OVHcloud Control Panel.
How can I report abuse or suspected abuse from the OVHcloud network?
OVHcloud delivers cloud services worldwide. Please escalate any reports of abuse and/or illegal content that may be detected on our network.