Compare support levels
OVHcloud offers all of its technical know-how through support services, so that we can help you fulfil your ambitions and ensure that your projects succeed.
This page features a comparison table of our various support levels. You can use it to identify the main features of these levels, from the most basic to the most comprehensive versions.
OVHcloud support levels
|
|
 |
 |
 |
|
|---|---|---|---|---|
Standard(Coming soon) |
Premium(Coming soon) |
Business |
Enterprise |
|
| Included | Contact us | Contact us | Contact us | |
| Monitoring |
Monitoring and interventions in the event of hardware failures in our datacentres 24/7 |
Monitoring and interventions in the event of hardware failures in our datacentres 24/7 |
Monitoring and interventions in the event of hardware failures in our datacentres 24/7 |
Monitoring and interventions in the event of hardware failures in our datacentres 24/7 |
| Online help centre |
Proactive communication in the event of an incident (Service Status) Online support: guides, FAQ, OVH Community |
Proactive communication in the event of an incident (Service Status) Online support: guides, FAQ, OVH Community |
Proactive communication in the event of an incident (Service Status) Online support: guides, FAQ, OVH Community |
Proactive communication in the event of an incident (Service Status) Online support: guides, FAQ, OVH Community |
|
Customer service* telephone, email, (live chat - coming soon) |
Incident management during working hours Initial response time to emails: 8 hours |
Incident management during working hours Initial response time to emails: 2 hours Support with using and configuring OVHcloud solutions |
24/7 incident management Initial response time to emails: 30 minutes Support with using and configuring OVHcloud solutions |
24/7 incident management Initial response time to emails: 15 minutes Support with using and configuring OVHcloud solutions |
| Custom services |
Custom onboarding Custom annual review and continuous improvement plan
|
Custom onboarding Custom annual review and continuous improvement plan Dedicated Technical Account Manager OVH roadmap access and workshops dedicated to technical solutions Access to Solutions Architects and Technical Engineers |
*OVHcloud support will take appropriate and reasonable measures to respond to incidents in a timely manner.