Reactivity and support with your business-related activities
Do you rely on reactive support? Premium support is the next level up from Standard support.
This level of support is available across the entire OVHcloud universe, for your cloud, web and telecom projects. An advisor will prioritise your requests and provide advice on installing and using your services.
Constant monitoring and priority treatment
OVHcloud infrastructures are monitored 24/7. If we detect any hardware malfunction, our datacentre teams will intervene automatically.
We will also prioritise dealing with your requests. This is the case, no matter the channel you use to contact us.
Need more info?
Premium support guarantees that you will get advice on using your solutions. You can contact our teams via telephone, live chat (coming soon) or email.
You might also browse the resources available in our support centre.
We put everything in place, so you can get started in the best conditions. Under certain circumstances, you will have an appointment with one of our technical advisers after your service has been delivered.
You can use this appointment to discuss anything you wish: technical advice, security, the OVH Control Panel, and so on.
OVHcloud has set up a dedicated place where customers can talk to each other: OVH Community. You can ask questions, or just chat with other users.
These resources are available at any time, with no restrictions.