OVHcloud is committed to its customers
Each support level is designed to meet different requirements.
OVHcloud proactively monitors its own IT infrastructures, which means that we carry out interventions in our datacentres 24/7. In addition we offer various levels of support.
If you experience an incident, there are several ways that you can contact customer support: telephone, live chat (coming soon) and email. Do you need to contact our specialists directly, to help you configure and use our solutions? Discover what each level of support offers, and choose the one most suited to you.
The levels of OVHcloud support
The scope of OVHcloud technical support
|
Within the scope of OVHcloud responsibility |
Outside the scope of OVHcloud responsibility |
|
|
OVHcloud equipment management |
✔ |
|
|
OVHcloud network management |
✔ |
|
|
OVHcloud maintenance operations |
✔ |
|
|
Resolution of problems linked to OVHcloud server updates |
✔ |
|
| Resolution of problems linked to the functioning of OVHcloud services |
✔ |
|
| Resolution of problems linked to the functioning of the OVH Control Panel or OVH APIs |
✔ |
|
|
Code development |
✔ |
|
|
Maintenance, unblocking, outages and support for software not developed by OVHcloud |
✔ |
|
|
Webmastering, source code, development or website updates |
✔ |
|
|
Management of distributions and customised operating systems |
✔ |
|
|
System administration |
✔ |
|
|
Management of databases |
✔ |
|
|
Customisation of OVH APIs |
✔ |
|
|
Management and maintenance of non-OVHcloud equipment and network |
✔ |
|
|
DNS management |
✔ |
|
|
SSH configuration: |
✔ |
|
|
Management of customer data (backups) |
✔ |
You can find the answers to your questions in the support centre.