Compare OVHcloud support levels

OVHcloud offers its technical expertise to help you use the solutions your projects are based on.

This comparison table will help you identify the main features of the support levels, from the Standard solution included with your services to the higher levels, recommended for critical activities.

 
Support Standard
Support Premium
Support Business
Support Enterprise
 

Standard

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Premium

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Business

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Enterprise

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  Included

$72 /month

From $360.00 /month (1)

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Customer support

 

 

Recommended for experiments and tests
 

Recommended for non-critical production environments

Recommended for production environments

Recommended for critical production environments with business challenges

Monitoring

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Monitoring and interventions in the event of hardware failures in our datacentres

24/7

Access to customer support for incidents

Unlimited

Unlimited

Unlimited

Unlimited

Technical support

Monday to Friday

From 08:00 to 18:00 (time zone specified in the Special Terms & Conditions)

Monday to Friday

From 08:00 to 18:00 (time zone specified in the Special Terms & Conditions)

24 hours a day

7 days a week

24 hours a day

7 days a week

Contact channels

Ticket, telephone and online chat

Ticket, telephone and online chat

Ticket, telephone (specific number) and online chat

Ticket, telephone (specific number) and online chat

Response time(3)

8 business hours

2 business hours

30 minutes

15 minutes

Support location

International

International

International

International
or Europe (option)

Support

 

Support for getting started with OVHcloud solutions

Support for getting started with OVHcloud solutions

Custom Support (on catalogue)

Support for getting started with OVHcloud solutions

Support:

  • Technical Account Manager appointed Custom Support (on catalogue)
  • Account Manager

Intervention monitoring tools

(Unlimited consultation)

Online resources and help

(Unlimited consultation)

Additional services

 

 

Standard Support

Premium Support

Business Support

Enterprise Support

Support

-

-

-

Dedicated Technical Account Manager

Custom onboarding

-

-

Appointed contact

Technical Account Manager

Solution Architects

Monitoring Committee

-

-

Annual review(4)

Custom monthly review with KPI tracking

Improvement plan(4)

Other services - -

-

 

Discussions on the OVHcloud roadmap

Workshops dedicated to technical solutions(4)

Delivery - -

-

 

Order tracking and scheduling

Private racks - -

-

 

On request (4)

Security audit - -

-

 

4 hours per year for a security/certification audit(4)

Solutions Architects and
Technical Engineers

Learn more about Professional Services
Contact us

(1) Public price 10% of billing for services (minimum $360.00 /month of support).

(3) When a critical incident occurs.

(4) Depending on the services and subject to availability.

Are you ready?

Subscribe to an OVHcloud Standard, Premium, Business or Enterprise support plan.