Le support OVH, l'engagement auprès de nos clients

OVHcloud is committed to its customers

 

Each support level is designed to meet different requirements. 

OVHcloud proactively monitors its own IT infrastructures, which means that we carry out interventions in our datacentres 24/7. In addition we offer various levels of support. 

If you experience an incident, there are several ways that you can contact customer support: telephone, live chat (coming soon) and email.  Do you need to contact our specialists directly, to help you configure and use our solutions? Discover what each level of support offers, and choose the one most suited to you.

 

The scope of OVHcloud technical support

 

Within the scope of OVHcloud responsibility  

Outside the scope of OVHcloud responsibility  

OVHcloud equipment management

 

OVHcloud network management

 

OVHcloud maintenance operations

 

Resolution of problems linked to OVHcloud server updates

 
Resolution of problems linked to the functioning of OVHcloud services

 
Resolution of problems linked to the functioning of the OVH Control Panel or OVH APIs

 

Code development

 

Maintenance, unblocking, outages and support for software not developed by OVHcloud  

 

Webmastering, source code, development or website updates

 

Management of distributions and customised operating systems

 

System administration

 

Management of databases

 

Customisation of OVH APIs

 

Management and maintenance of non-OVHcloud equipment and network

 

DNS management

 

SSH configuration:

 

Management of customer data (backups)

 

 

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Need more information?

You can find the answers to your questions in the support centre.