What is OVHcloud support?
OVHcloud support is a set of online support, expertise and services. Simplify your day-to-day work by choosing the right solution for your organisation, and get a better experience using our services.
Our team handles incidents via telephone, email (ticket) and live chat. From the Premium level upwards, you can also get on-demand support as you get started with your services.
Our customer support teams are available for incident management, either during working hours (Standard and Premium level) or 24/7 (Business and Enterprise level). We also prioritise requests according to the level of support the customer has subscribed to. Our goal is to provide you with a first response within 15 minutes to 8 business hours.
Contact our experts
For production environments, we recommend signing up to the Business or Enterprise level of support in order to get a proactive, targeted service, pre-sales engineers and experts (on request, plus pricing). In addition to service objectives and support technicians, Account Managers, appointed Technical Account Managers (Enterprise support only) and Solutions Architects are on hand to help you meet the technical challenges you face on a daily basis.
Choose your support level
Find out which solution is best suited to your needs, and choose the level of support you need.
OVHcloud support levels
Continuous monitoring of OVHcloud infrastructures
OVHcloud infrastructures are monitored 24/7. If we detect any hardware malfunctions, our datacentre teams will intervene automatically.
Free support resources
The Help Centre directs you to our support options — so whether you want to check the status of OVHcloud services, access APIs, share your technical questions, or chat with members of the OVHcloud community, you can find what you need.
Find answers to your questions easily via our FAQs and technical guides (documentation and tutorials). We also recommend reading our case studies.
You get 24/7 access to your customer account and monitoring tools for your datacentres and network. We have created a Status page where you can track the progress of all global maintenance operations and any major incidents that are in progress.
Communities to support you
OVHcloud has set up a dedicated space where customers can engage with one another: OVHcloud Community. You can ask questions, or just chat with other users.
You can also participate in development projects on GitHub, stay in the loop via our mailing lists, or follow our YouTube channel.
Your questions answered
Which languages can I use to chat to the Support Team?
You can communicate with our teams in English and French 24/7. Our teams are international, and in some cases you can chat to someone who speaks other languages.
Is the support level linked to my account, or my services?
Support is linked to your account, and applies to all of your services. Please contact us for more details.
How do I find out the support level for my account?
You can view your support level in the OVHcloud Control Panel.
How do I change my current support level?
You can change your support level via the OVHcloud Control Panel, between Standard and Premium levels. To get custom proactive support, please contact us to sign up for a Business or Enterprise level subscription.
How do I create a support ticket?
You can track and create a support ticket via the OVHcloud Control Panel. Click here to create a new ticket from the OVHcloud Control Panel.
How can I report abuse or suspected abuse from the OVHcloud network?
OVHcloud delivers cloud services worldwide. Please escalate any reports of abuse and/or illegal content that may be detected on our network.