Legal information
Data Processor
OVH SAS, 2 rue Kellermann, 59100 Roubaix (France).
Purposes
The processing is intended to enable a conversational artificial intelligence system to automatically respond to your queries about our products and services, within the scope of its predefined parameters.
The data exchanged via the chatbot is processed by OVHcloud to:
- ensure the operation of the service and provide an appropriate response to your request;
- improve the quality and relevance of responses based on aggregated and anonymised statistical analyses.
Legal purposes
The legitimate interest of OVHcloud (Article 6(1)(f) of the GDPR) in responding to your information requests and improving our customer service.
Data processed
The information you enter in the chat window (please do not enter any personal data, especially sensitive information).
Technical data such as the IP address, collected automatically to ensure the operation and security of the service.
Messages may include personal details without prior consent.
Retention period
Aggregated data may be retained for statistical purposes and service improvement.
This chatbot is not intended for the exchange of personal data.
Messages are retained solely to ensure the proper functioning of the service and are stored for a maximum period of six months.
Recipients
Only authorised internal teams at OVHcloud can access the data.
Location
The data is hosted within the European Union and is not subject to any transfer to a third country.
Exercising your rights
You can exercise these rights by writing to How to exercise your rights or contact the DPO
If you believe that your request has not received a satisfactory response, you can contact the relevant data protection authority.