Ordering process in OVHcloud

Ordering process in OVHcloud

First order

As a new OVHcloud customer, you need to create a nic handle (Customer ID) by filling in the form available via the link:
New customer.

This identfiant client (nic handle), allows you to log in to your OVH account and place orders, so make sure the information you enter is correct. Your postal and email addresses must be kept updated. They are our only means of contacting you.
If you need to change them, log in to the Control Panel, click information then on update in the left-hand menu.

Activation time

As soon as OVHcloud has received your payment, your purchase order will be validated and your order will be immediately processed. You will then receive an email confirming receipt of payment. Your service will only become available and active once you've received your paid invoice via email. This normally happens within 24 hours of the payment. The service activation times are listed below:

Domain namesWeb hostingDedicated Servers
Creation: 24 - 48 hours
Renewal: 1hour
Transfer from a registrar to OVHcloud: variable according to the registrar
(3 to 10 days)
Installation: 1 hour
Renewal: 1 hour
Installation: 24 hours
(depending on availability)


All your purchase orders and invoices are available 24/7 in the Control Panel under the Billing Section. You can see and print them directly, without having to request them from the support team: Save time!

Monthly payment

You can pay for certain products and services on a monthly basis at OVHcloud. You can choose to pay the full amount, or for part of the service; for example, you can pay only for additional options or services not included in the original tariff.


There are two ways to renew:

Find out more

For more details on payment methods at OVHcloud, please refer to our page.