Technical support during working hours
As a Premium customer, you get priority access to support during working hours compared to customers with Standard support. Our goal is to provide you with a first response within 2 business hours. The handling time is quicker than with Standard Support.
This level of support is available across the entire OVHcloud universe, for your cloud, web and telecom projects.
Communication and support channels
Your requests can be processed via all of our customer support channels (telephone calls, tickets and live chat) — no matter what the nature of your request is.
An advisor can also assist you on request when you get started using your services. To get more adapted answers, please refer to our guides before contacting us.
Online Help Centre
If necessary, you can access our Help Centre. This will contain all of the resources available to help you use your services — guides, tutorials, FAQ, chat bot and diagnostic tools.
Our Status page provides information on overall maintenance operations, as well as any major incidents that are ongoing. Finally, you can visit the OVHcloud Community space to ask questions, search for information, publish content and interact with other users.